Situation

After analyzing fulfillment services, Hayneedle determined handling fulfillment internally would improve customer experience and cost control. They were previously using a Third Party Fulfillment organization to process orders.

Solution

Hayneedle retained AHS’s service to assist in analyzing multiple current and forecasted needs. AHS provided Hayneedle with multiple layouts analyzing narrow aisle and very narrow aisle configurations. AHS assisted Hayneedle in building evaluations in Columbus, OH, Indianapolis, IN and Monroe, OH.

Result

After comparing layouts, evaluating locations and negotiating lease options, the team determined that the Monroe, OH location was best suited to enhance the customer experience. Using the Forward Motion process, AHS provided multiple bids for products and services and ultimately implemented the solution.